Better Care By Design
Healthcare organizations worldwide partner with us to transform care delivery, elevate the patient experience, strengthen quality and safety, and sustain excellence for the long term.
Proven Results in Improving Care
Across healthcare systems worldwide, we help organizations achieve measurable improvements in quality, safety, patient experience, and financial performance by building systems that sustain improvement and keep patients at the center of care.
Increased patient visits by almost 40%
Using the Virginia Mason Institute 3P approach, one examination room was eliminated while patient visits increased from 37,607 to 52,261 at Virginia Mason Bainbridge Island.
Average length of stay reduced by 2 days
By applying improvement methods, the Shrewsbury and Telford Hospital NHS Trust reduced average length of stay by 30%.
Reduced proportion of harmful incidents
Through focused improvement efforts, the University Hospitals Coventry and Warwickshire NHS Trust reduced the proportion of harmful incidents from 19.2% to 15.9%.
Cost savings post VMPS® implementation
Following implementation of VMPS, the Leeds Teaching Hospitals NHS Trust moved from a £100 million deficit in year one to break-even in year two—and achieved a £19 million surplus by year six.
Top 5 in job satisfaction
As a result of sustained improvement efforts, the Surrey and Sussex Healthcare NHS Trust ranked among the top five NHS trusts in England for overall staff job satisfaction.
Reduction in cancellations
Through targeted process improvements, St. Anne Hospital achieved an 86% reduction in outpatient diagnostic imaging cancellations due to authorization defects, enabling 9,000 additional exams.
Mistake-Proofing Primary Care
Why a Midwest Health System Went to Virginia Mason Institute for Help
Managing Phone Calls in Primary Care
Partners in Better Care
We partner with organizations around the world to transform how healthcare is delivered, helping leaders and teams close the gap between intention and impact. Drawing on decades of real-world experience across diverse healthcare systems, we work side by side with organizations to improve quality and safety, strengthen patient and staff experience, and achieve measurable, lasting results. Our approach is grounded in practical application, ensuring improvements show up not just in strategy documents, but in daily work where care is delivered.
Our work goes beyond tools and tactics to support the deeper changes that make improvement stick. We help organizations build leadership capability, develop effective management systems, and foster cultures where continuous improvement is part of everyday practice. By aligning leaders, engaging frontline teams, and reinforcing a shared commitment to putting patients first, we enable healthcare organizations to sustain improvement over time and continually adapt to meet the evolving needs of the people they serve.
Building Systems That Sustain Improvement
From assessment to transformation, our services help organizations align leaders, engage teams, and build management systems that sustain improvement, quality, and better patient outcomes.
Transformation Partnerships
A multi-year partnership that builds leadership capability, embeds the VMI methodology, and drives systemwide cultural and performance transformation beyond one-time improvement efforts.
Jumpstart Engagement
A focused engagement that aligns leaders, introduces core improvement concepts, and applies VMPS® methods to a real challenge—creating momentum and a clear roadmap for next steps.
Readiness Diagnostic
A structured assessment of leadership, culture, systems, and capabilities that identifies strengths, gaps, and risks to deliver actionable insights that guide your improvement strategy.
Leadership Summit & Retreats
Custom summits and retreats that create space for strategic reflection, shared learning, and dialogue, helping leaders align on vision, priorities, and behaviors that sustain transformation.
Study Tours & Trips
An opportunity for healthcare executives, physicians, and leaders to experience an intensive, hands-on learning journey that deepens understanding of lean systems, kaizen, and the Toyota Production System, with visits to factories, lectures, and genba (workplace) applications.
Executive Development & Coaching
Personalized coaching and development that strengthens executive behaviors, builds improvement capability, and helps leaders apply VMI principles to real organizational challenges.
Board Development & Coaching
Targeted education and coaching that equips boards to oversee quality, safety, and performance, enabling informed governance that supports continuous improvement and long-term results.
Insights That Drive Improvement
Selected resources designed to help leaders and teams improve quality, safety, patient experience, and operational performance.
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Mistake-Proofing Primary Care
Start Your Lean Health Care Journey Learn More Problem Virginia Mason recognized that mistakes and ...
Why a Midwest Health System Went to Virginia ...
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Why a Midwest Health System Went to Virginia Mason Institute for Help
“The fact that Virginia Mason is driven by the same purpose we are – serving patients and ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...
Managing Phone Calls in Primary Care
Problem Responding to patient phone calls at Virginia Mason consumed a great deal of clinic time ...