Webinar | What Does It Take to Lead Culture Change? The Executive’s Role

In this webinar Diane Miller will share specific actions taken within Virginia Mason to influence our culture by putting the patient first. This webinar will reflect on:

• What is the executive leader’s role in culture change?
• What actions are necessary to align leaders and our staff for sustained culture change?
• What are the requirements of engaging all staff in changing the culture?

Diane Miller, MBA

Diane Miller, MBA, served as vice president at Virginia Mason, the executive director of Virginia Mason Institute and an executive sensei. As a key member of Virginia Mason’s executive team, she helped design the infrastructure to support the organization’s adoption of the Virginia Mason Production System as its management method.

Diane Miller, MBA, served as vice president at Virginia Mason, the executive director of Virginia Mason Institute and an executive sensei. As a key member of Virginia Mason’s executive team, she helped design the infrastructure to support the organization’s adoption of the Virginia Mason Production System as its management method.