Services
Training
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We equip teams with the methods and tools required to lead and thrive in a rapidly evolving healthcare landscape.
Our training programs address your organization’s most critical needs, including leadership development, patient safety, and continuous flow.
Advanced Process Improvement Training
This multi-session workshop uses hands-on exercises to help participants deepen their process improvement expertise, refine their skills and coach others in a process improvement system. Workshops may be attended in person or online.
Learn moreImproving Flow in the Ambulatory Setting
This workshop teaches ways to improve the patient experience and clinic flow by identifying wasteful work, integrating lean process improvement concepts, and engaging staff.
Learn moreImproving Flow in Healthcare
Learn how to improve flow in hospital care by reducing wait times, increasing quality, and removing non-value-added activities.
Learn moreCreating a Culture of Safety
In this interactive workshop, leaders learn to identify what promotes or detracts from a culture of safety, and gain tools to drive and sustain change.
Learn MoreRespect for People Training
Learn the critical components of creating a foundation of respect that can support wellbeing, engagement and safety in the workplace.
Learn moreAdvanced Mistake Proofing
Learn how applying a mistake-proofing framework to your team’s daily processes can prevent patient harm and mitigate the potential effects of medical errors.
Learn moreAligning Physician and Executive Stakeholders
During this two-day workshop, participants assess their current state of physician and executive engagement and learn strategies for navigating change.
Learn moreInspiring Innovation
This two-day workshop teaches healthcare leaders tools and techniques for engaging their staff in identifying and solving workflow problems.
Learn moreLeader Development Program and Coaching
Whether dedicated training, coaching or advising is needed, we offer a proven framework, tools and methods for equipping leaders with the skills they need to improve staff engagement, lead improvement work, and achieve operational imperatives.
Learn moreEngaging Staff in Daily Improvement
Participants learn how to set expectations, build a framework to implement improvements, recognize operational issues in real-time, and inspire accountability.
Learn moreUsing Patient Experience to Drive Improvement
Participants learn how to use experience-based design to understand patients’ needs, drive quality improvement, and encourage staff innovation and engagement.
Learn moreFoundations of Process Improvement in Healthcare
Join a cohort of healthcare professionals in a three-day experience that teaches the principles, methods, and tools of a process improvement system.
Learn moreProcess Improvement Jumpstart
In this onsite training and coaching experience, clinic leaders learn how to improve clinic flow by reducing wait times, increasing quality, and removing non-value-added activities.
Learn moreRole of the Executive in Healthcare Improvement
Leaders explore their role in creating a culture of continuous improvement, while networking with peers facing similar challenges.
Learn moreCustom Seminars
Customize a learning experience to address your organization’s challenges and opportunities.
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Featured resource
Restoring Joy to the Workplace Through Team-Based Care
Provider burnout is a major issue at health systems worldwide. Discover how optimizing processes and patient flow can help.
Go to resource“I used a leadership stipend to attend the Optimizing Flow in the Ambulatory Setting course at Virginia Mason Institute’s Seattle training facility. I was so inspired by the course that I asked our medical director if I could send the whole team. He agreed to have Virginia Mason Institute come to us at WakeMed to facilitate additional training.”